December 17, 2014 | Sharon Cheong
One of the most important driving factors behind a successful business is the ability of its management team. In such a business-orientated city like Singapore, putting together a management team that understands the intricacies involved in direct management is essential. They must be aware of various business management strategies that will ultimately inspire your workforce and improve success levels. When it comes to selecting your management team, you should look for individuals with high levels of commitment, team work, experience and ability. These are four basic characteristics that any manager should have. There will also be other qualities that you desire relating to the nature of your business.
Leading From the Front
One of the most important aspects of business management is the ability to set a fine example. If you can inspire your employees by showing them what is achievable through hard work and dedication then you are a great role model. Show your employees the qualities that you want by your own actions. Do not rely solely on words of encouragement or directions. One of the best business management strategies for improving employee performance is by leading from the front. Your staff will have much more respect for you if you show a willingness to work hard when a difficult situation arises.
Show Honesty and Respect at All Times
You should try and be respectful to your staff and your customers at all times. It can be easy for your harsh words to get back to the group or individual. This will create a certain level of tension and it may damage morale. Equally, speaking inappropriately about anyone will undoubtedly lead to those involved losing respect for you. Being a successful business manager is a role of responsibility. Your management team must understand the delicate issues concerning staff management and know how to raise performance levels. Your employees will consist of varying personalities and it is important to recognize how to improve the performance of each individual employee.
Communication Works Both Ways
It is vitally important that managers are able to communicate effectively at all levels. Singapore is an area that has a broad spectrum of ability levels. It is imperative that your managers feel comfortable conversing with both executives and regular employees. One of the most common complaints of people at work relates to poor communication from the management team. Ensure that your managers are receptive to the opinions of both your staff and your clients. Listening to staff can be extremely beneficial in terms of improving efficiency and morale. Additionally, it is always good to receive feedback from clients. It may be possible to prevent a simple problem escalating into a major one by ensuring that communication is kept open at all times.
Understand the Benefits of Empowerment
A key aspect in relation to improving staff performance and improving the efficiency of your business is in relation to empowerment. By assigning extra responsibilities to your employees, you are showing them that you have a high level of confidence in their abilities. This will undoubtedly improve their performance levels as they want to repay the faith placed in them. It can also be a great motivation for other staff members.
Provide Development Opportunities
If you have recruited wisely, each employee at your company should have ambition and a desire to improve. It is certainly advisable to provide your staff with development opportunities in the form of training. Perhaps there are aspects of your business that could benefit from a certain set of skills? Why not consider speaking with interested employees to see if they would be interested in completing a course or period of training? You may be able to save money by adding to the ability of your existing team instead of recruiting new staff members.